Remember Dave* and Cable Company*? Remember how I conspired to go over Dave's head to the website and get my internet service cheaper? Mmmm hmmm. Well, Dave totally retaliated by tricking me into staying home from work on the wrong day.
Something about the sheet you print out when you sign up with a date and time doesn't really count. What counts is the email they send you later with a completely different day and time.
"Yeah, sucks for you that you stayed home on the wrong day. Our next Saturday opening is in two weeks. How does that sound?" Super. Waiting two more weeks to spend my Saturday sitting around all day until you decide to show up sounds freaking super awesome.
Can you give me back that vacation day I spent for nothing? They're precious, and I didn't want to take it to begin with, but someone is having Call of Duty withdrawals, and I was trying to be nice. No?
How would I rate your customer service on a scale of 1-10? (No, he really, literally asked me that) I give you a 2. No, no. You don't get to sound incredulous with me. It's a 2. I'm firm on that. I don't care that it isn't your fault. You haven't been much help and the fact that I've been irate for the last 30 minutes we've been on the phone together after waiting on hold for 30 minutes should be a clear sign that it is a bad time to ask me how I feel about your customer service. So, frankly, I marked you down for stupidity.
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